Frequently Asked Questions
Everything you need to know about our premium home essentials.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I care for my Downia bedding products?
We recommend professional laundering or using a large-capacity front-loading machine on a gentle cycle. Always use a mild detergent and ensure the items are completely dry before use to maintain their loft.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unused items in their original packaging for a full refund or exchange.
Do you offer international shipping?
Currently, Shop Downia ships to the United States and Canada. We are working on expanding our logistics to include international destinations in the near future.
Are your down products ethically sourced?
Yes, all our down and feather materials are RDS (Responsible Down Standard) certified, ensuring that they come from animals that have not been subjected to any unnecessary harm.
How can I track my package?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.